Faq
Frequently Asked Questions (FAQs)
Do you offer international shipping?
At present, Eklectra only ships within the United States. We do not fulfill international orders yet, but we are working on expanding our shipping options. Customers will be notified as soon as international shipping becomes available.
What products does Eklectra sell?
Eklectra provides a wide range of high-quality hardware products, including cabinet hardware, fasteners, electrical components, plumbing supplies, and other home improvement essentials. Every product is carefully selected for its quality, durability, and value to help you complete your projects with confidence.
How can I place an order?
Browse our catalog, add the items you need to your cart, and proceed to checkout on our secure website. We offer trusted payment options like PayPal and Venmo for a smooth and secure shopping experience.
What are the shipping fees?
We charge a flat shipping fee of $5 on all orders delivered within the United States, keeping your delivery affordable and predictable.
What is your delivery time estimate?
· Transit Time: 2-5 business days (Mon-Fri) after dispatch, depending on shipping method.
· Handling Time: 1-3 business days (Mon-Fri) to process and ship.
· Total Delivery Time: 3-8 business days (Mon-Fri), including handling.
· Order Cut-Off Time: Orders placed after 4:00 PM (Eastern standard time) will be handled the next working day.
Can I cancel my order after placing it?
Yes — if your order has not shipped yet, you can cancel it for a full refund. Please contact us immediately at support@eklectra.store or via our 24/7 live chat for assistance with your cancellation request.
What if my tracking information isn’t updating?
If your tracking details haven’t updated within 48 hours of shipment, please contact our support team at support@eklectra.store or through live chat. We will investigate the status and provide an update as quickly as possible.
How do I return a product?
To start a return, please email us at support@eklectra.store or use our live chat. Our customer service team will guide you through the return process and provide clear instructions for a hassle-free experience.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 30 days of delivery. We will resolve the issue by offering a replacement or a refund, based on your preference.
Do you charge restocking fees for returns?
No — we do not charge any restocking fees. We believe returns should be simple and stress-free, with no hidden charges.
Contact Us
Contact information
Trade Name: Eklectra
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: support@eklectra.store
Business Address: 2838 Mayflower Landing Ct, Webster, Texas 77598, United States