Payment Policy

At Eklectra, we prioritize the security of your payment information. We strictly follow the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment data is processed, stored, and transmitted safely at every stage.

Secure Transactions
All transactions on Eklectra are conducted through secure, encrypted channels. This protects your sensitive payment details — such as credit card numbers and personal information — from unauthorized access during the payment process.

PCI Compliance
Eklectra is fully compliant with PCI DSS standards. We undergo regular third-party security audits to maintain the highest level of payment security for our customers.

Accepted Payment Methods
For your convenience, we accept a wide range of secure payment options, including:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Venmo
Visa

These payment methods are carefully chosen to ensure smooth and secure transactions for every order.

Order Confirmation
Once your payment is completed, you will receive an order confirmation email with your order details and a unique order number. Please keep this email for future reference or any inquiries about your order.

Payment Authorization
Payment authorization happens at the time you place your order. No orders will be shipped until payment has been successfully confirmed. If there is an issue with your payment, our team will notify you promptly to help resolve it.

Failed Transactions
If your payment fails, please double-check your payment details, including card number, billing address, and CVV code. Make sure your payment method is valid and not expired. If the issue continues, please contact our support team and we will assist you in completing your purchase.

Currency
All prices on Eklectra are listed in US Dollars (USD). For international orders, your payment provider may apply currency conversion rates and additional fees.

Refund Policy
For detailed information about refunds, please refer to our Refund Policy. If your return request qualifies, your refund will be processed according to our guidelines, and you will be notified once the refund is issued.

Refunds to Payment Methods
Approved refunds will be credited back to the original payment method within 10 business days. For example, if you paid by credit card, the refund will be issued to that same card.

Payment Disputes
If you experience any payment-related issues, please reach out to our customer support team. We will investigate and resolve your concern quickly to ensure a smooth experience.

Changes to This Payment Policy
Eklectra reserves the right to update this Payment Policy at any time to reflect changes in regulations, security practices, or our business operations. Any updates will take effect immediately upon posting on our website. By continuing to make purchases, you agree to the updated terms.

Need Help?
If you have any questions about payments, please contact us:

Trade Name: Eklectra
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: support@eklectra.store
Business Address: 2838 Mayflower Landing Ct, Webster, Texas 77598, United States